My husband and I have just returned from Italy on a group tour, organized by a travel agency. We had been promised full board, kosher meals, a week of touring sites of Jewish interest throughout northern Italy and an English/Italian speaking guide.
What we got was confusion over return flights and accommodations, no kosher food provided on the charter flights to and from Italy, an Israeli guide whose English was atrocious (and so, one imagines, was his Italian)
